iMedixStars is a unique rating system used on our website to display ratings on pages related to doctors, medical products, and online pharmacy reviews. The rating is presented as a five-star system and is calculated based on user feedback regarding service quality, overall satisfaction, and various other factors.
How is the rating calculated?
The iMedixStars rating goes beyond a simple average of reviews. It is calculated based on several factors, including the quantity, recency, and reliability of the reviews. The formula takes into account three key parameters:
- Time interval: Newer reviews carry more weight since they better reflect the current level of satisfaction. The most recent review has the greatest impact on the overall rating.
- Frequency: Pages with an iMedixStars rating must continuously gather new reviews to maintain their score. As the most recent review holds the most weight, iMedixStars will be more stable if reviews are submitted regularly.
- Bayesian average: To avoid significant fluctuations for pages with fewer reviews, we use a Bayesian average. This means that we automatically include the equivalent of 7 reviews, each rated at 3.5 stars, into all iMedixStars calculations. As a page accumulates more real reviews, this factor becomes less influential in the calculation.
How is iMedixStars displayed?
Once calculated, the iMedixStars rating is visualized as a star rating from 1 to 5 stars, including half-star increments. Standard mathematical rounding rules are applied to ensure that the rating is accurately represented as either a full or half-star.
Why is gathering reviews important?
Doctors and online pharmacies who actively invite their clients to leave reviews tend to have higher iMedixStars ratings. Actively collecting reviews can attract feedback from a broader range of people, including those who had a positive experience but might not have otherwise taken the time to leave a review. Regularly inviting clients to write reviews can also lead to a higher volume of feedback, which can be used to improve services and boost business performance.
Below, you can see a visual representation of how the iMedixStars rating is formed.
